SHIPPING + RETURNS

 
 
 

SHIPPING INFO

  • Domestic Shipments: All shipments within the US are at no extra cost.

  • International Shipments: A flat rate of $12 plus any local duties and fees applies to all international shipments.

Processing Time: All Aveta pieces are made to order in our New York studio. If the piece you ordered is not in stock, please allow 2-3 weeks for your order to be processed and shipped.

Shipping Methods:

  • Most items will be shipped via USPS or UPS.

  • Domestic shipments typically arrive within 3-7 business days once shipped.

  • International shipments typically arrive within 14-21 business days once shipped.

Special Requests: If you have any special requests, or expedited shipping needs please feel free to contact us at hello@avetastudio.com.

Tracking Information: You will receive tracking information once your order has shipped. If you do not receive an email with the number, please contact us at hello@avetastudio.com.

RETURNS & EXCHANGES

We strive to ensure you are completely satisfied with your purchase. However, in the unlikely event that items arrive damaged or do not fit properly, please notify us within 7 days of receiving your order.

Returns:

  • Contact us for a return label.

  • Items must be returned unworn and in their original packaging.

  • Once we receive the returned items, we will issue a refund minus the cost of shipping and subject to a restocking fee.

  • Due to hygiene standards, we cannot accept returns on earrings.

Exchanges:

  • Exchanges are subject to a $10 shipping fee.

For any other issues with your order, please do not hesitate to contact us at hello@avetastudio.com

Repairs

We are committed to ensuring the longevity of our jewelry. We offer servicing and repairs for any Aveta Studio jewelry purchased either online or at markets.

Repair Process:

  1. Estimates: Repair estimates will be provided before a shipping label is issued.

  2. Shipping Fee: Repairs are subject to a $10 shipping fee.

For any repair inquiries or to request a repair estimate, please contact us at hello@avetastudio.com.

Updated 7/17/24